Maiden World Forum

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rockin_plumber wrote
SETANTA SPORTS

SETANTA SPORTS

SETANTA SPORTS

SETANTA FUKIN SPORTS

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afraidtoshooteddie wrote
Explain?

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you really want me to

JUST A WARNING TO EVERYONE>>>>> AVOID SETANTA!!!!!!!!!!!!!!!!!!

ok its a long one.........
Here is part of the email I fired off to em.

Signed up 24th November offer 2 months for £1 (to end on the 24th
January)

3rd December 2008 £1.00 taken

Rang to cancel as in T & C (27th December 2007 @ 14:20 Chris customer
loyalty team Sunderland)
(6. to cancel with effect from the end of the first 2 months ring Setanta
between 26th December 2007 & 15th January 2008)

Offered 3 months for £5.00 a month to start after the £1.00 offer ended.
(To end on the 24th April)

30th January 2008 £5.00 taken AND a random 58p DD taken???

Rang but no-one knew why or could explain so I just accepted this.

28th February 2008 £5.00 Taken

Rang to cancel at 09:01 on 24th March 2008 spoke to the customer loyalty
team in Sunderland giving the required 30 days notice and was made
various offers but he still couldn’t explain the 58p random DD so I decided
to cancel, was informed my last payment of £5.00 would be taken on
Friday 28th March and could cancel my DD after this.

28th March 2008 £9.99 Taken

Rang and on hold a long time, got fed up waiting so called bank to recall
DD as in the DD Guarantee you made an error taking the £9.99 so I was
guaranteed a full & immediate refund, and they also cancelled DD.

Got through to cancellations eventually and found they had no record of
my call on the 24th March to cancel my account after a 40 minute + phone
call got told to ring customer services, Luckily I rang 0191 5013601 and
this was a free call!!!

Got through to customer services, after giving up first time then after
another 45 Minute phone call to 08712 003322 @ 10p a minute , nothing
was really sorted out was informed someone from head office will ring to
sort things out.

In my opinion any calls I have had to make to Setanta after 24th March
are not my problem.
I still havn’t paid the £5.00 for April
At the moment I owe £4.42 (£5.00 – 58p)

2 calls to 08712 003322 @ 10p a minute!!!
28th March @ 17:53 for 5 minutes = 50p
28th March @ 18:19 for 44 minutes = £4.40
Total cost of these calls is £4.90
I owe Setanta £4.42
Unnecessary calls to Setanta cost £4.90
SETANTA NOW OWE ME 48p!!!!
I WILL NOT BE MAKING ANY MORE PHONE CALLS TO YOU.
YOU WILL NEED TO CONTACT ME IF YOU WISH TO ARRANGE PAYMENT OF
THE 48p YOU OWE ME.

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Bockaaarck wrote
Poor old rockin

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I think I will survive......
I wont bother chasing the 48p unless they really piss me off

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rockin_plumber wrote
My Tinternet is SHIT tonite

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Mine's ok.

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afraidtoshooteddie wrote
Mine's ok.

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mine too

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rockin_plumber wrote

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your tinternet works for downloading at least

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Frenchy wrote
your tinternet works for downloading at least

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I get the feeling VirginMedia are throttling me

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rockin_plumber wrote
I get the feeling VirginMedia are throttling me

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I get the feeling they would probably like to

Call them up and ask them to see if they have Interleaving running on your line. If they have get them to turn it off.

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Bockaaarck wrote
I get the feeling they would probably like to

Call them up and ask them to see if they have Interleaving running on your line. If they have get them to turn it off.

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At 25p per minute

I will try it for a few days...
it seems ok agan now....

But I will bear that in mind
Ta very much